E-catalogue
All products in the store are included. If needed, please click the button to download.
Please note: if your order has been transferred to processing it cannot be canceled. Once an order has shipped, it will be considered a fulfilled order and cannot be canceled.
There are times where we will ship large orders by LTL and customers will need to make sure to verify receiving quantity, any missing unit will need to be noted on the bill of landing or email us immediately with photo images of the received goods, otherwise, we will not be responsible for the missing products.
If the order was unable to deliver by the carrier, please contact us in a timely matter, fail to do so will result in a $300 return shipping + 10% restocking fee deducted from the refund.
If an item is out of stock, you will be notified and refunded for the item(s) and the shipping costs for said item(s).
Please note: All refunds/including Cancel Orders will be credited to your original form of payment. We'll credit your account within 10-14 business days.
Please note: if your order has been transferred to processing it cannot be canceled. Once an order has shipped, it will be considered a fulfilled order and cannot be canceled.
There are times where we will ship large orders by LTL and customers will need to make sure to verify receiving quantity, any missing unit will need to be noted on the bill of landing or email us immediately with photo images of the received goods, otherwise, we will not be responsible for the missing products.
If the order was unable to deliver by the carrier, please contact us in a timely matter, fail to do so will result in a $300 return shipping + 10% restocking fee deducted from the refund.
If an item is out of stock, you will be notified and refunded for the item(s) and the shipping costs for said item(s).
Please note: All refunds/including Cancel Orders will be credited to your original form of payment. We'll credit your account within 10-14 business days.
Sometimes you just have to return an item - we’ve all been there. We’d like to make this process as simple as possible for you! We accept most new, unopened items within 30 days of delivery for a full refund of the returned product. If the return is not a result of damage or an error made by our team then the customer is responsible to pay the return shipping costs.
Some of the products in our clearance section are final sale and are not eligible to be returned. These products will be clearly marked with either "All Sales Final" in the bullets, or will have a discontinued flag over the Image. We also do not accept international returns.
Once your return arrives at our warehouse the refund will be processed within 3 business days. Once it's been processed you'll receive an email confirmation for the refund. Please note that if the payment was by credit card it can take an extra 2-3 business days to show up on your credit card statement.
If you need to return an item, please contact us with your order number and product details. We’re here to help return your items quickly and painlessly.
Customers are responsible to inspect their orders and report any damages made to the products in shipment within 3 days of receiving their order. Proof of damages must be provided via email. Any claims about damaged goods after the 3 day inspection period will not be re-shipped.
Please email us at Info@JOLLYCHEF.com
We collect information from you when you visit, register, place an order or complete a form on our website. All of the information we collect will be used to:
Registering is not required to place an order with CiboWares however there are a few benefits to registering:
So why not register and make your life just a little bit easier!
In order to conduct business, we may require you to provide certain personal information on the order.
We offer multiple payment methods such as VISA, AMEX, JCB, Google Pay, etc. You can choose from them when making the payment. To ensure that we can provide the most effective service, you must provide correct contact information (including your full name and mailing address, etc.) and financial information (including credit card number and expiration date, etc.).
If we encounter any issues while processing your order, we will use the information you provide to contact you. Therefore, you must enter your phone number and email address for regular checks so that we can process your order urgently.
All products in the store are included. If needed, please click the button to download.
You are automatically asked to log into your account any time you need to access account, order information and to checkout.
If you have trouble logging in, here are some things to check:
Incorrect User Name: If you have more than one User Name, be sure that you're using the correct name and password combination for the account you are trying to access.
Incorrect Password: If you're sure you're using the correct User Name, try to reset your password.
If you are still unable to log in, please contact us.
The most current summary for all your orders is always available in My Account. For assistance with late orders, click on the tracking information for the order you need.
Please refer to the Shipping Info label at the bottom of the page for details.
Orders over $99 qualify for free ground shipping within the Continental US.
Should any item you’ve purchased not completely satisfy you or you change your mind, you may return the item for a refund of the product, less a 15% re-inventory fee, within 30 days of shipment. Not all items are covered by our return policy.Be sure to check the list of items for which we cannot accept returns due to manufacturer policies.
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